Return & Refund Policy - Delete
O2OneStudio strives to provide quality-assured and good performance products. If you are caught in some problems when using our products, please contact our support staff for help.
7-DAY MONEY BACK GUARANTEE
We accept returns and exchanges ONLY IF the product is defective, damaged, or incorrect.
For return or exchange, please contact us within 7 days of receiving your package.The time of delivery is subject to the logistics tracking information. Shipping charges are not refundable after shipment.
Returned items must be returned unworn and in their original condition and packaging, including all accessories, manuals, and documentation.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
NON-REFUNDABLE:
- Damage from outside sources
- Products without sufficient proof of purchase
- Lost or stolen products
- Non quality-related issues
- Free products
- Repairs through 3rd parties
- Purchases from unauthorized resellers
- Damage from misuse of products (including, but not limited to: falls,extreme temperatures,water, operating devices improperly)
- In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
RETURNS
After receiving the return confirmation from O2OneStudio, the buyer will be given the return address and will need to return the item to the specified address and then send the tracking slip number to returns@o2onestudio.com so that we can track it and check the order.
Please include the following information in your return request.
- Order number/Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
Please provide the valid tracking number and shipping receipts for the returning package within 7 days from the Return&Exchange approval date. Otherwise, your return request will be voided. Please note that the cost of this return has to be paid by the customer.
REFUNDS
Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.) Please note that refund excludes all shipping and handling fees, only including the product's cost.
Late or missing refunds (if applicable) Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you still haven't received a refund please contact our Customer Serive Team at returns@o2onestudio.com
REISSUE
If you encounter any issues with your product, kindly reach out to our Customer Service Team at returns@o2onestudio.com. Once we confirm the product failure, we will promptly arrange a replacement or issue a new product for you. For replacement please refer to the Return policy above.
CANCELLING OR AMENDING ORDERS
If you have ordered the wrong item, please contact us (returns@o2onestudio.com) to cancel or change your order; you can cancel or change your order for free before it is shipped.
In order to maintain a quick turnaround on order processing and shipping, once the package leave the warehouse, it cannot be canceled or amended.